Legacy Install & Assembly LLC — Veteran-Owned

Customer Policies

Clear expectations help every project go smoothly. Please review these policies before booking service.

Last updated: August 14, 2026

Terms of Service

By requesting a quote, scheduling service, paying a deposit, or allowing Legacy Install & Assembly LLC ("Legacy") to perform work, you agree to these Terms.

Legacy provides residential and commercial assembly and installation services, including furniture, shelving and storage products, fitness equipment, office furniture, outdoor products, retail fixtures, and Smart TV setup. Legacy does not provide cleaning, cleanout, general hauling, or dumpster services. Old TV haul-away is offered only when purchased with a Smart TV setup appointment. We also do not perform electrical, plumbing, HVAC, gas, roofing, structural, or other licensed-trade work.

Quotes are based on the information provided. Additional labor, materials, approved out-of-area service, customer-requested changes, or conditions substantially different from those described may require a revised price. We will explain the change and receive the customer's approval before performing work that creates an additional charge.

Smart TV setup covers placement on suitable existing furniture and does not include wall mounting. Customers must provide a working television, supplied stand or legs, remote, power cord, working internet service, and compatible existing devices and cables. Customers are responsible for entering sensitive passwords and payment information. App availability, updates, account access, subscriptions, antenna reception, and device compatibility are controlled by third parties and cannot be guaranteed.

Old TV haul-away is available only with a TV setup appointment and covers removal of one television for proper disposal. Customers must sign out of personal accounts and remove personal data when possible before surrendering the old TV. Legacy may decline removal when an item or access route is unsafe. Oversized televisions, stairs, difficult access, or unusual removal conditions may require an additional charge that will be explained and approved before service.

Customers are responsible for providing a safe work area and verifying that products fit the intended space. If screws, hardware, or replacement parts are missing, Legacy may offer to make a trip to obtain suitable available replacements. The cost of the trip, parts, additional labor, or any required return visit will be explained and approved by the customer before anything is purchased or the work continues. Manufacturer-specific or unavailable parts may need to be obtained by the customer through the retailer or manufacturer.

Legacy primarily serves Jefferson County, Ohio. Any project outside the county is subject to availability, and any travel charge will be disclosed and approved in the written quote before scheduling. Legacy does not provide service in West Virginia.

Payment is due upon completion unless otherwise agreed in writing. We accept electronic payments securely processed through Square and cash payments, and provide a receipt for each payment. Deposits may be required for certain projects. Starting prices do not include applicable Ohio sales tax; tax will be added to the invoice when required by law.

Appointments canceled or rescheduled at least 24 hours in advance will not incur a cancellation fee. Any late-cancellation or trip fee must be disclosed at booking and applies only when a scheduled appointment is canceled with less than 24 hours' notice, the customer is unavailable, or the work area cannot be accessed.

Legacy guarantees its workmanship for 30 days. This warranty covers installation errors caused by our workmanship only and does not cover manufacturer defects, shipping damage, customer misuse, normal wear, accidents, or modifications after installation.

Legacy is not responsible for manufacturer defects, product recalls, missing parts, shipping damage, or pre-existing damage. Nothing in these Terms limits liability where Ohio law does not permit that limitation.

We reserve the right to refuse or discontinue service if conditions are unsafe, illegal, abusive, or substantially different from those described when the appointment was scheduled.

These Terms are governed by the laws of the State of Ohio.

Privacy Policy

Legacy Install & Assembly LLC respects your privacy.

We may collect information you voluntarily provide, including your name, phone number, email address, service address, and project details.

This information is used to:

Electronic payment information is securely processed through Square. Legacy does not store full credit or debit card information.

We do not sell or rent your personal information. Information may be shared only when necessary to complete your requested services or when required by law.

Our website may use basic cookies or analytics to improve website performance.

Questions regarding privacy may be directed to Legacy Install & Assembly LLC.

Cancellation & Refund Policy

Customers may cancel or reschedule appointments at least 24 hours before the scheduled service without penalty.

Appointments canceled with less than 24 hours' notice, customer no-shows, or inaccessible work areas may be subject to a cancellation or trip fee only when that fee was disclosed at booking.

Because our services involve labor performed at scheduled times, completed services are generally non-refundable.

If you believe there is an issue with our workmanship, please contact us within 30 days. We will evaluate the concern and, when covered by our workmanship warranty, return to correct the issue at no additional labor charge.

Workmanship Warranty

Legacy Install & Assembly LLC proudly stands behind the quality of our work.

We provide a 30-day workmanship warranty covering installation errors directly caused by our workmanship.

This warranty does not cover:

If you experience a workmanship issue within 30 days, contact us promptly so we can review the situation and, if covered, schedule a return visit to make it right.